Cancellation, returns and refunds

We want you to be satisfied with your purchase and fully support your rights to a solution if you are not happy. 

You have certain rights under the law. These include:

·       that any products supplied by us will be of satisfactory quality, fit for their intended purpose, and will conform to any description given on this Website;

·       certain remedies if a product is defective; and

·       a right to cancel your order within 7 days, beginning the day after the day on which You receive the product, and to receive a full refund, even if the product is not defective. This right is subject to certain conditions and exceptions (see "Return of non-faulty goods" below).

Return of non-faulty goods

We hope you will be happy with your purchase from us. If not, you have the right to return the product to us and receive a full refund provided:

·       you notify us in writing hello@ouenthelabel.com that you are cancelling your purchase OR use your account to create your return here , no later than the 7th day after the day on which you received your product. Where click & collect is selected, the day you are notified of collection is considered the 1st day;

- You must receive the item before the returns process can begin. 

·       you have taken excellent care of the product prior to return - in particular this means they must not have been worn or damaged and must have the tags still attached;

·       you may give us notice of cancellation by any written means (including email or letter), but it will speed up the process for you and us if you contact us by email at hello@ouenthelabel.com. You may also write to us. Please see the About Us section for our postal address

·       you will be responsible for the cost of returning the product to us.

·       We only refund the cost of goods, not the shipping cost in the initial order. 

Please return the Product in suitable packaging to ensure it reaches us in good condition.

We will refund the purchase price of any goods returned no later than 14 days from the day when you give us notice of cancellation.

Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

We require video evidence of any faulty goods arriving with you to be able to apply for a refund on faulty goods.

We no longer do exchanges. A new order will need to be placed for the required new item(s). 

Please send all returns to the following address :

OUEN THE LABEL RETURNS
8 THE FERNERY
VALLEE DES VAUX
ST HELIER
JERSEY CI
JE2 3GA

The returns address may be different to the dispatch address and you must accept the parcel from the shipping company before starting the returns process. You will not receive a refund if you fail to collect your parcel/order from the shipping company.

Replacements or substitutions

We cannot guarantee that any styles, like for like or varying in size or colour or alternative styles will be in stock at the point of return and we will therefore, by default, issue a refund provided you meet the conditions of cancellation above.

Please send all returns to the following address :

8 THE FERNERY
VALLEE DES VAUX
ST HELIER
JERSEY CI
JE2 3GA

Sale and Flash Sale pruchases

Please note all discounted items are non returnable or refundable, including those featured in a flash sale.